Please e-mail us your question or call us at 1-800-366-4614. Telephone support is available Monday through Friday, 9 am to 5 pm EST.

Below are some of the most frequently asked questions that our users ask. If you see a question that resembles the problem you are having, simply click on it to see the answer.

• Question: When viewing the lessons, the sound is not clear. It almost sounds like the narrator is talking under water. Why?
   
• Question: The window for the lessons appears at the bottom of the monitor screen so that I cannot see the lower half of the lesson window. Why?
   
• Question: I have already installed a course on my Windows computer, but every time I put in the CD in the drive, the program wants to re-install. Why?
   
• Question: I installed a course and viewed parts of it successfully before quitting the program. Now, when I try to login again, the program just sits there displaying the hour glass. What's wrong?
   
• Question: After I install a course, the program crashes when I try to use it. Why?
   
• Question:  How do I uninstall a course from my computer?